Terms of Engagement

These are general, placeholder terms provided for website completeness. The formal terms that govern any engagement are set out in the written services agreement you receive before work begins, which prevails over this page.

1. About these terms

These Terms of Engagement set out the general basis on which Success Immigration Consultant (ABN 68 664 495 381), through Registered Migration Agent Pradeep Kaur (MARN 2619342), provides migration services. A specific written agreement and fee estimate will be provided for each matter and, together with these terms, forms our agreement with you.

2. Our services

We provide immigration assistance as a registered migration agent, including assessing your eligibility, advising on visa options, preparing and lodging applications, and liaising with the Department of Home Affairs and other relevant authorities. We act lawfully, competently and in your best interests in accordance with the Migration Agents Code of Conduct.

3. Your responsibilities

You agree to provide complete, accurate and timely information and documents, to inform us promptly of any change in your circumstances, and to respond to our requests within the timeframes we advise. Migration decisions are made by the Department of Home Affairs and relevant tribunals — we cannot and do not guarantee any particular outcome.

4. Fees and payment

Our professional fees for each matter are set out in the written fee estimate provided before work commences. Government charges and third-party costs (such as application fees, skills assessments, medicals and police checks) are additional and payable by you. Fees are payable as set out in your services agreement.

5. Third-party and government charges

Government application fees and charges are set by the Department of Home Affairs and other bodies and are subject to change without notice. We are not responsible for changes to government fees, processing times, or policy that occur after your application is lodged.

6. Confidentiality

We treat all information you provide as confidential and handle it in accordance with our Privacy Policy. We will only disclose your information as required to progress your matter or as required by law.

7. Limitation of liability

Our advice is based on the information you provide and the law and policy in force at the time it is given. To the extent permitted by law, our liability is limited to the re-supply of the relevant services or the cost of having them re-supplied. We are not liable for outcomes resulting from inaccurate or incomplete information, or from changes in law or policy.

8. Ending the engagement

You may end our engagement at any time in writing. We may cease to act where there is a conflict of interest, where instructions cannot lawfully be followed, or for other proper professional reasons, in which case we will give you reasonable notice. Fees for work done up to that point remain payable.

9. Complaints

If you have a concern about our service, please raise it with us first so we can resolve it. You may also make a complaint to the Office of the Migration Agents Registration Authority. Our conduct is governed by the Migration Agents Code of Conduct.

10. Contact us

For any question about these terms, contact Success Immigration Consultant on 0402 942 136 or by email at .

Last updated: June 2026.